Shipping Policy 

We aim to dispatch all orders within 5 business days (Monday to Friday). Orders placed on weekends or holiday periods will be processed on the next business day.

All orders will have a shipping fee of £3.20 which will be delivered by Royal Mail. 

Returns and Exchange Policy

We are confident that you will be happy with your purchase however, if you are not fully satisfied, please let us know within 14 days of receipt of your purchase  so we can work to resolve the problem or provide a full refund (excluding delivery charges).​Please contact via email at ribblevalleypaws@gmail.com

Please note;

  • All items must be returned unused and undamaged with all tags in place.

  • You will be responsible for the cost of the postage/courier for returned goods unless the original item was shipped in error.

  • We recommend using a tracked postage service and for you to keep a copy of your receipt until your returned funds have cleared. Ribble Valley Paws cannot be held responsible for returned items lost in transit.

  • Refunds are processed in 5-7 business days of receipt and you will receive confirmation of this via email.

  • Refunds can only be refunded to the original payment method.

Payment Policy 

Goods are charged at the price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Orders will be processed at our published prices.​The following payment options are accepted;

  • PayPal